David vs. Verizon, day 2: David vs. Linda
Well, called Verizon again, because Joel and I discovered that the "Line 1 Ring" signal is weak, which is why our phone doesn't work. So I called them up again and got a different automated system. Odd. No problem.
Verizon Automated System: What is the trouble?
Me: Don't work.
VAS: People are having trouble calling you?
Me: Exactly!
At least they know their service sucks. I tell it I want a real person. It says no, you must deal with me. Fine. After a few more questions, VAS gives up, and transfers me to a real person. After a few minutes of holding, I get Linda, a perky lass from America. She is clearly underpaid, undertrained, and she works for a company whose service doesn't work. I tell her my problem.
Me: The Line 1 Ring signal is weak and my phone doesn't ring.
Linda: I'm sorry, I don't know what that means.
Me: It means that I have a weak signal on my Ring line.
Linda: Sir, I've never heard of that. Are you saying your phone doesn't ring?
Me: Yes.
Linda: Ok can I get your address to confirm the account?
Me: *gives billing address*
Linda: I need the physical address, sir!
Me: *gives physical address*
Linda: Have you tried... *lists some stuff that a first grader would try*
Me: Yes.
Linda: Ok, well would you like to have someone come out? If they find nothing wrong, there will be a charge. Would you like to hear a list of these charges?
Me: No, beacuse the problem isn't on our end.
Linda: When are your business hours?
Me: We can be there whenever.
Linda: When are your business hours, sir?!
Me: 6 AM to 6 PM.
Linda: Is that M-F, 7 Days a week, what?
Me: Everyday. 7 Days a week.
Linda: Ok someone will be out before noon tomorrw.. *gets some info and stuff*
Me: Bye.
Linda was dumb. I think if this isn't solved by noon tomorrow, I'm going to cancel our account and just get a SkypeIn number. Fuck um.